Frequently Asked Questions
Everything you need to know about your Epic Loot Jewelry experience.
What materials are used in Epic Loot Jewelry?
We use high-quality materials including 14k gold plating, 925 sterling silver, and ethically sourced gemstones. Each piece is hypoallergenic and nickel-free to ensure comfort for all skin types.
How should I care for my jewelry to prevent tarnishing?
To maintain your loot's luster, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place, preferably in the microfiber pouch provided with your order.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Yes, every Epic Loot purchase is backed by a 6-month warranty covering manufacturing defects. This does not cover accidental damage, loss, or natural wear and tear.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.